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Frequently Ask Questions

Do you offer a free trial?

We offer a 14 day free trial which can be cancelled anytime.
Upon successful completion that the paid plan is automatically commenced.

How would I cancel my subscription?

In the unfortunate circumstances that you are not happy with CloudSPRT you can cancel your subscription by logging into your account. Once cancelled your licence will be valid until the end of your current billing period.

How often is the billing period?

Our billing period is once per calendar month and can be validated by logging into Your Account.

Can I upgrade my licence?

Your licence can be upgraded at any time. If it is upgraded during the billing period than you will be charged at a pro-rata rate for the upgrade.

How do I use my own domain?

All accounts can use custom domains but are created initially with a CloudSPRT.com subdomain. Once this is setup you will need to raise a Support Request to create the mapping for your custom domain.

How can I contact support?

You can contact support by visiting https://support.cloudsprt.com or by clicking the Contact Us button at the top of this page.